Dedicated to Patient Care

Our Office Policies in Charlotte, North Carolina Area

OFFICE POLICIES

HOW ARE APPOINTMENTS SCHEDULED?

We strive to see all patients on time for their scheduled appointment. There are times when our schedule is delayed in order to accommodate an injured child or an emergency. Please accept our apology in advance should this occur during your appointment. We will do the exact same if you or your child is in need of emergency care.

Please plan to arrive 5 minutes before your scheduled appointment. This will allow time to complete any additional paperwork and see you on time.

If you arrive 15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time.

Broken or missed appointments affect many people. Since appointed times are reserved exclusively for each patient, we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Instead of charging a fee for a missed appointment we use a strike system.  If you cancel less than a 24 hour notice you will be given your first strike.  The second time you will get a second strike.  If you get a third strike you will only be allowed to call in for a same day appointment.  You will no longer be able to schedule future appointments. We realize that unexpected things can happen, but we ask for your assistance in this regard.

THE FIRST VISIT

We follow the recommendations from the American Dental Association. This allows our Doctors to closely monitor your dental health. After a thorough review of your health history, our Doctors will perform a head and neck examination and then evaluate the health of the teeth, gums, and your bite. Dental radiographs (x-rays) are taken only as our Doctors feel they are necessary. One of our Registered Dental Hygienist’s will then evaluate and perform the appropriate cleaning.

WHAT ABOUT FINANCES?

Payment for professional services is due at the time dental treatment is provided. We accept cash, personal checks, debit cards and most major credit cards. We also offer special financing through CareCredit. As a courtesy for our patients with dental insurance, we will prepare and mail or electronically submit your insurance claim form.

GENERAL INFORMATION ABOUT DENTAL INSURANCE

Fact 1 – NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

Fact 2 – BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3 – DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.

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